Estimated Reading Time: 10 Minutes
If your package appears to be lost, we understand how concerning and frustrating that can be. Whether you ordered Forge Beard Oil, Titan Beard Balm, CROWN CONTROL Strengthening Shampoo, SHADOW RINSE Body Wash, EdgeCraft Pro Trimmer, or a complete Warrior Grooming Kit, Beard Oil Company is committed to helping locate your shipment and resolving the issue as quickly as possible.
Many packages reported as lost are eventually located within a short period of time. Courier tracking systems, delivery scans, and local delivery procedures can sometimes create confusion about the actual status of a shipment.
Before opening an investigation, we recommend completing a few simple checks.
Check the most recent tracking updates provided by the courier. Look for:
Packages that continue to receive scans are usually not lost, even if delivery is delayed.
Confirm that the shipping address entered during checkout was correct.
Pay special attention to:
Even small address errors can result in delivery exceptions or misrouted shipments.
If tracking shows "Delivered" but the package cannot be located, check:
Couriers occasionally leave packages in secure locations to protect them from theft or weather conditions.
| Situation | Description |
|---|---|
| Delayed Scan | Shipment continues moving but tracking is temporarily paused. |
| Incorrect Delivery Scan | Package marked delivered before final handover. |
| Misrouting | Shipment accidentally sent to the wrong facility. |
| Address Issue | Incomplete or incorrect address information. |
| Courier Error | Operational mistakes during transportation. |
| Theft Or Loss | Package genuinely missing from the network. |
We recommend contacting Customer Service if:
Once a case is reported, our team will review shipment history and determine the appropriate next steps.
This may include:
Investigation timelines vary depending on courier policies and destination locations.
Most shipping providers maintain formal shipment tracing procedures. These investigations involve reviewing scan records, transportation logs, driver notes, and delivery confirmations.
The purpose of the investigation is to determine whether the package:
If an investigation confirms that a shipment has been lost, Beard Oil Company will review available resolution options based on the circumstances.
Possible outcomes may include:
Each case is evaluated individually.
International orders may require additional time before a shipment is classified as lost. Customs processing, airline transfers, and local courier handovers can create longer periods without tracking activity.
For this reason, international investigations may take longer than domestic investigations.
If tracking has not updated for more than seven business days or the delivery estimate has passed significantly, contact Customer Service.
Check around the property, speak with neighbors or building management, and contact Customer Service if the package cannot be located.
Yes. Our team may initiate courier investigations where appropriate.
Resolution options are determined after the investigation is completed.
Yes. However, international investigations often require additional processing time.
If you believe your package is lost, please contact our Customer Service team as soon as possible. We will work with the courier to investigate the shipment and help determine the most appropriate resolution.